Return & Refund Policy

Returns:
Under the Consumer Protection Distance Selling regulations, you have the right to cancel your order within 14 days . This applies to products that are returned within the 30-day return policy and also applies to orders that have not yet been dispatched. When an item is cancelled and a refund requested bank charges levied on payment are non-refundable. We do not Offer Returns or Refunds on Used or Refurbished equipment. These are sold as is and will be clearly identified as such in the Product description.

Please note that refunds will be issued to the original method of payment.

Returns must be shipped back to Gymgear Equipment, Unit 7D,Gortnafleur Business Park,Clonmel,E91-K3K8

You can return it by sending it through ordinary mail but We recommend you use a shipping method with tracking service so you can track your delivery, we credit goods when they arrive in our warehouse, not when they are sent.. In this case, the carriage cost will be payable by the customer. The carriage cost depends on the product and on its weight. For larger items that cannot be shipped we can arrange a collection with The costs are outlined as follows:

1.For products of between 30 and 50 kg: €70.

2.For products of more than 50 kg, the transport costs will be calculated on weight and dimensions of the product.

All shipping prices are plus vat @ 23%

Remember to protect the package so it is not damaged during transport and enclose a copy of the invoice.

The item MUST be returned unused and in its original packaging. Once the item is received, we will inspect it to make sure it has not been used and is in good condition and if requested a refund will be processed. If any item received when purchasing is found to be missing on inspection, you must pay for it in full.If an item is returned Damaged due to Incorrect assembly or Accidental Damage then a charge would be Incurred to repair damage.If the Item is damaged beyond repair a refund will not be Processed.

Your invoice is your proof of purchase and has to be sent back to us together with the item.

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product or you damge Product During Assembly. It’s recommended that your Home Gym Equipment is kept indoors, away from moisture and dust. For electrical/battery-operated machines, it is advisable that they are not stored or used in sheds/garages/covered patio areas or near water or in Poorly Insulated locations which can lead to Unit Failure. Failure to follow these guidelines may void the warranty.

Please Note: Restocking fees are not applied when a product is returned due to a defect. In this case, you will receive a full refund of the price paid for the Products which will be processed in accordance with the Refunds section below and otherwise in accordance with your statutory rights. If you wish to cancel your order, you must inform us in writing by e-mail. The item must be returned to us in the original packaging and in the same condition in which you received them.
These Terms do not affect your other statutory rights as a consumer are not intended to be a full statement of your statutory rights. For more information on your right as a consumer under protection of the distance selling regulations, please contact your local authority, trading standards department or a consumer advice center.
On rare occasions, it is possible that product specifications change. If this is the case, we will contact you as soon as we can to offer you an alternative similar to the original product. If you are unhappy or not satisfied with the substitute or replacement, please contact our customer service team by email at customerservice@gymgear.ie

When returning an item please return unused in the original packaging in accordance with our refunds policy in the Refunds section below.
If you believe that you have received defective, damaged or incorrect products, you must inform us within a reasonable amount of time. Please do not return the product to us in the first instance. Rather, we will contact you to discuss an appropriate remedy and may offer you (without limitation) a repair or replacement parts, a replacement product or a full refund. Where we offer you a refund, we will refund the price of a defective damaged or incorrect product in full, once the item or items are received in our warehouse in the original Packaging as you received them.

Refunds:
​If you cancel an order pursuant to in accordance with the Cancellations section above, we will refund any money paid by you after the ordered products have been returned to us. The item must be returned to us in the original packaging and in the same condition in which you received them. The refund will be made to the card  account you used while paying for the order and, as mentioned above, is subject to the regulations set for goods damaged on return or for which we arranged the collection.