Shipping Policy

Order Process:
All Products are Available to order through our website www.gymgear.ie. Please contact us if you have specific requirements regarding order process,
​sales@gymgear.ie

Confirmation of your order:
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we dispatch the products to you. Before that time, we may notify you we do not accept the order, or you may cancel it.
All products that you order through the website will remain our property until we have received your payment in full for the ordered products.

Payment:
We process the order as soon as we receive your payment. Once we have checked your card details and the current stock, the item is ready to be shipped off for delivery.
To ensure that your credit or debit card is not used without your permission, we will validate details provided during the order process (name, address and other personal information submitted by you) against appropriate third party databases. By agreeing to these Terms, you agree to these checks. This information is only used to check your identity. No credit checks are performed and this will not affect your credit rating. All information given by you will be treated in accordance with our privacy policy and the Data Protection Act 1998.
We take your payment controlled by a third party merchant service provider that is compliant in respect of the payment card industry data security standards (PCI DSS version 2).

Delivery:
We make every effort to meet the delivery dates we promise. However, occasionally due to unforeseen factors, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales if it is wholly or partly caused by circumstances that do not lie within our control. Delivery is available nationwide on all items listed on our website and is free on all orders over €150.
If no one is available at your residential or delivery address to accept the order, a note will be left to advise you of the current location of your order, which could be with your neighbour. Alternatively, your order may have been returned to one of the carrier’s depots, and the note will advise you of how you may take delivery of your order.

The risk of damage or loss of products remains our responsibility until the earlier of the date the product passes to you (having paid in full for the product) or the date the first delivery attempt was made.
Delivery refunds can only be made in accordance with your legal rights under the Consumer Protection Distance Selling Regulations 200 or other applicable legislation. Delivery is available to the ground floor only on all products. Please ensure adequate access is available for delivery vehicles for the delivery of large items which are delivered via Tail-lift and are kerbside delivery. Failed deliveries may result in a failed delivery charge. Please contact us prior to ordering if you have concerns regarding access to your location and we can advise regarding delivery. If your item arrives damaged or incorrectly please either do not accept it or report it immediately to customerservice@gymgear.ie. In the unlikely scenario that a parcel arrives damaged or incorrectly or you must report this to us within 24 hours by phone or by Email.